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Home/Insights/Case Studies/HCLS/Pharma/Implanted CNS Delivery Acceptability
Patient & Caregiver Research · HCLS / Pharma

Implanted CNS Delivery Acceptability

PharmaPatient ExperienceCaregiver ExperienceSevere Neurology
Research Report · PDF · 75 Pages
USERCUE
Research Report
01
HCLS · Pharma · Research
Implanted CNS Delivery Acceptability
Patient & Caregiver Research · HCLS / Pharma
N=124
Sample
Patient + Caregiver
Type
Multiple
Conditions
21 days
Timeline
Research objectives
  1. Patient Experience.
  2. Caregiver Experience.
  3. Severe Neurology.
  4. Progressive Neurodegeneration.
Prepared for
Pharma
Prepared by
UserCue Research
Date
Jan 2025
UserCue · ConfidentialPage 01
USERCUE
Table of Contents
02
Contents
§ I · Foundation
Executive Summary03
Research Objectives04
Methodology & Sample06
Segment Design08
§ II · Quantitative Findings
Primary Indices by Segment11
Demand Share & Switching14
Driver Strength Analysis18
Heat Map · Cohort × Measure20
§ III · Qualitative Findings
Theme Frequency22
Sentiment & Codebook24
§ IV · Recommendations
Commercial Motion25
Risk Register26
§ V · Appendices
A · Full Crosstabs27
B · Interview Guide28
UserCue · ConfidentialPage 02
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Executive Summary
03
Executive Summary · § I
Severe disease burden makes implanted CNS delivery acceptable, if it changes the disease trajectory.
  • A biopharma sponsor developing a disease-modifying therapy needed to understand whether patients and caregivers across multiple severe neurological conditions would accept a permanently implanted central-nervous-system delivery device.
  • The clinical rationale was strong; the open question was human acceptance.
  • We ran 124 AI-moderated interviews with 35 patients and 89 caregivers across progressive neurodegenerative and severe genetic neurological conditions, capturing both adult and pediatric care contexts.
Topline
N=124
Sample
Patient + Caregiver
Type
Multiple
Conditions
21 days
Timeline
UserCue · ConfidentialPage 03
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Methodology & Sample
04
Methodology · § I
N=124. 21 days turnaround. Mixed-method rigor.
Sample
N=124
Pharma cohort
Type
Pharma
Quant + AI-mod IDI
Geo
NA 100%
US-based participants
Timeline
21 days
End-to-end
Interview guide topics
  1. Trigger event and the alternatives evaluated
  2. Selection criteria and weighted decision drivers
  3. Workflow fit and integration friction
  4. Willingness-to-pay and pricing band
  5. Switching dynamics and churn signals
  6. Competitive positioning and category leadership
Recruit criteria
  • Active decision-makers · authority over selection
  • 8+ years in role or category
  • Mix of current users, churned accounts, and evaluators
  • Balanced across firm size and geography
Analysis: indices composited from Likert intent, behavioral measures, and ranked drivers · z-scored within segment · indexed to segment peak = 100.
UserCue · ConfidentialPage 04
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Quantitative Analysis
05
Quantitative Analysis · § II
Indexed performance, demand share, and driver strength.
Primary Index by Segment
Segment A100
Segment B78
Segment C62
Projected 12mo Demand Share
Segment A42%
Segment B34%
Segment C24%
A > C · p<.01B > C · p<.05n=124
UserCue · ConfidentialPage 05
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Qualitative Analysis
06
Qualitative Analysis · § III
Voice of decision-maker — workflow fit dominates.
Theme frequency
Workflow fit41
Pricing & ROI33
Competitive friction27
Switching cost22
Product gaps14
Sentiment analysis
Pos 62%
Neu 28%
Neg 10%
Codebook note — 11 parent themes, 34 sub-themes, IRR κ=.81 across human reviewers.
UserCue · ConfidentialPage 06
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Conclusions & Implications
07
Conclusions & Implications · § IV
Three moves from the research.
RECOMMENDATION 01
Anchor the commercial motion to the highest-conviction segment.
Reallocate territory and headcount to match the segment that scored on every adoption metric — not the one named in the original plan.
RECOMMENDATION 02
Reprice the offering against the willingness-to-pay band.
The data names a tighter pricing band than the current sticker. Move list price into the band and use packaging — not discounting — to absorb pressure at the top.
RECOMMENDATION 03
Close the workflow gaps that drove churn in discontinued accounts.
Three friction points appear in every churn interview. Two are product gaps; one is integration-shaped. Sequence those into the next two release cycles.
Success criteria · 12 mo
  • Lead segment ≥60% of Y1 units
  • Net new expansion ≥2.0×
  • Win-rate vs named alternative ≥65%
  • Territory coverage ≥85%
Risk register
Incumbent vendor responseHIGH
Reimbursement / pricing shiftMED
Workflow change resistanceLOW
Channel partner conflictMED
UserCue · ConfidentialPage 07
Sample
N=124
35 patients and 89 caregivers across severe neurological conditions
Type
Patient + Caregiver
AI-moderated mixed-method interviews · device acceptability
Conditions
Multiple
Progressive neurodegenerative and severe genetic neurological conditions
Timeline
21 days
Field launch to final report
Study Overview

Severe disease burden makes implanted CNS delivery acceptable, if it changes the disease trajectory.

A biopharma sponsor developing a disease-modifying therapy needed to understand whether patients and caregivers across multiple severe neurological conditions would accept a permanently implanted central-nervous-system delivery device. The clinical rationale was strong; the open question was human acceptance. We ran 124 AI-moderated interviews with 35 patients and 89 caregivers across progressive neurodegenerative and severe genetic neurological conditions, capturing both adult and pediatric care contexts.

Also delivered as
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Slide 04 / 22
HEADLINE FINDING
EM leads adoption on every metric.
100
EM index
78
EP index
62
Cardio idx
ConfidentialUserCue
PPTX · Findings deck
Final Findings Report
Full quantitative and qualitative findings across all conditions, device acceptability drivers, patient-vs-caregiver divergence, and decision-maker influence mapping.
MEMORANDUM
TO: VP Commercial   RE: Launch Architecture
Dual-track launch replaces cardiology-first plan
EM outperformed on every adoption metric. EP followed. Cardiology cycled slower due to legacy-vendor inertia.
  • Reallocate 60% to EM + EP
  • 2.1× net new expansion
  • Y1 targets anchored to expansion
UserCue · 6 pages · DOCX
DOCX · Exec memo
Executive Summary
Top-line acceptability data, conditional-acceptance framework, and stakeholder dynamics for inclusion in regulatory and investor materials.
X
Crosstab.xlsx
File Home Insert Data View
A
B
C
D
E
1
Segment
Intent
Vol
Switch
Idx
2
EM
92
89
96
100
3
EP
74
71
82
78
4
Cardio
58
55
62
62
Adoption
Volume
+
All segments
Cross-Tab Data Workbook
Segment crosstabs by condition, respondent type, age cohort, and severity tier for downstream subgroup analysis.
findings.usercue.com/study
USERCUE
FINDINGSDATAQUOTES
INTERACTIVE FINDINGS
Browse the full findings hub.
100
Index
2.1×
Expansion
60/40
Split
WEB · Findings Hub
Interactive Findings Hub
Browseable findings hub with filtered cuts, quote search, and exportable charts
On this page
  • Hero Finding
  • Study Design
  • Key Findings
  • Crosstab
  • Voice of Customer
  • Counter-intuitive
  • Implications
Sections
Hero Finding

A vast majority of patients and caregivers find a permanently implanted CNS delivery device acceptable: severe disease burden makes invasive delivery viable, but acceptance is conditional on disease modification.

Across 124 patients and caregivers, the vast majority rated the implanted CNS delivery concept acceptable for brain medication delivery, and a strong majority would be likely to use it if it could meaningfully slow disease progression or reduce symptoms. Acceptance is not unconditional: a meaningful share expressed acceptance contingent on demonstrated therapeutic benefit, and surgical risk concerns remain high. The data show a population willing to accept brain surgery in exchange for disease-modifying efficacy, not symptomatic relief.

Find an implanted CNS delivery device acceptable100Would use if it slows progression or reduces symptoms91Cite enhanced efficacy as appealing87Concerned about surgical risks88Cite reduced side effects as appealing87Likely to use the device overall69Patient and caregiver response to a permanently implanted CNS delivery device · indexed to peak = 100 · N=124Find an implanted CNS delivery device acceptable100Would use if it slows progression or reduces symptoms91Cite enhanced efficacy as appealing87Concerned about surgical risks88Cite reduced side effects as appealing87Likely to use the device overall69Patient and caregiver response to a permanently implanted CNS delivery device · indexed to peak = 100 · N=124
Vast majority
Find a permanently implanted CNS delivery device acceptable
Strong majority
Would use the device if it slows progression or reduces symptoms
Strong majority
Express concerns about surgical risks
Meaningful share
Acceptance is conditional on demonstrated therapeutic benefit
Study Design

N=124 patients and caregivers across multiple severe neurological conditions · AI-moderated mixed-method interviews · 60-minute structured guide.

The sample was designed to span the full neurological severity spectrum represented in the sponsor's clinical development plan: adult-onset progressive neurodegenerative disease and adult-and-pediatric severe genetic neurological disease, with both patient and caregiver perspectives where each is the relevant decision-maker.

Sample segmentation

Caregivers72%
Patients28%
Genetic neurological condition A · 31
Progressive neurodegenerative A · 30
Progressive neurodegenerative B · 30
Genetic neurological condition B · 25
Progressive neurodegenerative C · 8

Interview guide · core topics

  • Disease impact on quality of life, daily activities, treatment needs, and caregiver burden
  • Current treatment regimen, perceived effectiveness, and unmet therapeutic need
  • First impression and acceptability of a permanently implanted CNS delivery device
  • Trade-off between surgical invasiveness and disease-modifying benefit
  • Conditional acceptance criteria: efficacy thresholds, safety expectations, replacement burden
  • Decision-making dynamics: physician, caregiver, family, and peer influence
  • Information needs to support adoption: long-term outcomes, safety data, therapeutic benefit evidence
  • Willingness to consider clinical trial participation

Recruit criteria

  • Diagnosed with one of the severe neurological conditions in the sponsor's clinical development plan (progressive neurodegenerative or severe genetic neurological)
  • Or primary caregiver of a patient with one of those conditions
  • Symptom severity rated 4 or higher on a 10-point scale (mild cases excluded)
  • Patients aged 21 or older for self-report; pediatric perspectives captured via caregiver interviews
Key Findings

What the research surfaced for product strategy.

Six signals defined the acceptability framework, the conditional-use threshold, and the stakeholder communication priorities for clinical development planning.

Vast majority
Find an implanted CNS delivery device acceptable
Strong majority
Would use it if it slows progression or reduces symptoms
Top driver
Cite enhanced efficacy as the leading appeal
Strong majority
Find caregiver or family input influential to the decision
Strong majority
Find the physician recommendation highly influential
01

Current treatments are widely seen as insufficient across all conditions in the basket.

Across the conditions in scope, top-2-box effectiveness ratings for current therapies remain modest, with the most rapidly progressive neurodegenerative cohorts at the lowest ratings. Severe genetic neurological participants report the highest aggregate disease burden across quality of life, treatment needs, and caregiver burden. The unmet need is broad and the population is primed for disease-modifying intervention.

02

Acceptance is conditional on disease modification, not symptomatic relief.

Patients and caregivers consistently distinguish between symptomatic therapies and treatments that alter disease trajectory. Among participants who articulated explicit acceptance criteria, a meaningful share identified disease-modifying efficacy as the threshold requirement. Verbatim language echoes this: 'It has to prove that it slows progression. It has to.' This conditional acceptance is the core commercial framing: the device clears the bar only when paired with a disease-modifying therapeutic.

03

Direct brain access is the most-cited clinical advantage: enhanced efficacy and reduced side effects lead the appeal.

When asked what they liked about the implanted CNS delivery concept, the vast majority cited enhanced treatment efficacy and a strong majority cited reduced systemic side effects. A meaningful share identified rapid, targeted action as the leading benefit, and a smaller share specifically named direct brain access that overcomes the blood-brain barrier. Caregivers emphasize direct brain access more than patients, suggesting different framing for each audience.

04

Patients and caregivers diverge on risk tolerance: patients are more accepting of invasive approaches than caregivers.

Patient mean acceptance of a brain-implanted device is materially higher than caregiver acceptance. A strong majority of patients are enthusiastic about new alternative treatments, versus roughly half of caregivers. Caregivers, however, place more importance on practical device attributes: an essentially universal share rate 'no replacement needed' as significant, versus a strong majority of patients. The communication strategy needs two registers: trajectory and autonomy for patients, burden reduction and durability for caregivers.

05

Surgical concerns are real but tractable: a strong majority concerned about surgical risks; about half identify procedural invasiveness as the key disadvantage.

A strong majority of participants expressed concerns about surgical risks, procedural challenges, and infection risk. About half identified surgical invasiveness as the top disadvantage of the implanted CNS delivery concept overall. These are not deal-breakers in this population but they are the central topics that long-term outcomes data, safety evidence, and physician-led education will need to address.

06

Decision-making is shared between physicians and caregivers: physician recommendation and caregiver or family input both rate as highly influential.

Physician influence is high (a strong majority find it highly influential) and nearly matched by caregiver and family influence (a strong majority find it influential). Other patients also matter: about half find peer recommendations influential. The information participants want most is long-term outcomes, safety data, and therapeutic benefit evidence — the same three pillars across both physician and patient channels.

“I think having something implanted for long-term use is definitely a game changer. Having something that is long-term without any complications or having to change or adjust anything seems too good to be true. That would be something incredible if possible.”— Caregiver, severe genetic neurological care setting
Crosstab · Patient vs. Caregiver

Patients are more accepting of the implanted device; caregivers place more weight on practical device attributes. The gap is largest on enthusiasm for new treatments and on the importance of no replacement.

Acceptance and importance ratings on key device attributes, by respondent type, indexed within row to peak = 100. The patient-caregiver gap defines the dual-register communication strategy required for adoption.

Patients (n=35)Caregivers (n=89)
Mean acceptance of brain-implanted device10080
Mean willingness to consider invasive procedures10088
Enthusiastic about new alternative treatments10061
Cite direct brain access as a key advantage57100
Cite surgical invasiveness as the key disadvantage57100
Rate 'no replacement needed' as significant78100
N=124 across multiple conditionsIndexed · blinded valuesPatients lead on acceptance; caregivers lead on practical-attribute weight
Voice of Patient and Caregiver

How patients and caregivers describe the trade-off.

Verbatims from AI-moderated interviews across all conditions, selected to represent the range of views on disease burden, conditional acceptance, and the patient-caregiver divergence.

Conditional Acceptance · Disease Modification
“I personally consider this a death sentence. Therefore, the potential benefits are any benefit. Any benefit from a device like this is better than the death sentence that people with this condition already have.”
— Caregiver, progressive neurodegenerative care setting
Bar to Entry · Efficacy Threshold
“It has to prove that it slows progression. It has to. Symptomatic relief is not enough at this point. We have lived with that promise for years and it has not changed the trajectory.”
— Patient, progressive neurodegenerative condition
Direct Brain Access · Clinical Advantage
“I think the key advantage is delivery right to the brain rather than having to wait for it to go through the bloodstream for the medicine to kick in. I like the advantage of it being able to work immediately.”
— Caregiver, severe genetic neurological care setting
Caregiver Burden · Practical Appeal
“This new device would be very helpful in taking the responsibility of administration off the caregiver. My daughter is not able to draw her own oral medications, and so this would give me peace of mind that she's getting the medication she needs without missing any doses.”
— Caregiver, severe genetic neurological care setting
Surgical Concern · Procedural Hesitation
“Just like any other brain surgery, it sounds like it can be a bit terrifying, and the thought of leaving an implant in my child's brain does seem very drastic. We would need a lot more information before we could agree to that.”
— Caregiver, severe genetic neurological care setting
Patient Autonomy · Decision Authority
“He has lost so much autonomy that decision making is one of the few things that he absolutely can do. And he guards that very carefully. I can weigh in, and whatever he wants to do, he's going to do.”
— Caregiver, progressive neurodegenerative care setting
Counter-intuitive

The barrier to adoption is not invasiveness; it is proof of disease modification.

The prevailing assumption in invasive therapy development is that surgical risk and implant burden are the primary acceptability barriers. The data shows otherwise. The vast majority of this population already finds an implanted brain device acceptable in concept. What gates actual willingness-to-use is whether the therapy can demonstrably alter disease trajectory: a strong majority would use it if it slows progression or reduces symptoms, and a meaningful share of those with explicit acceptance criteria cite disease-modifying efficacy as the threshold requirement. For sponsors, this reframes the development priority. Surgical risk reduction and implant durability matter, but they are second-order to clinical evidence of disease modification. The market entry investment is in the trial endpoints that prove trajectory change, not in incremental device refinement.

Strategic Implications

Three product and commercial moves from the research.

What the sponsor team carried into clinical development planning, grounded in the conditional-acceptance framework and the patient-caregiver divergence.

01

Anchor the clinical and commercial narrative on disease-modifying efficacy, not symptomatic improvement.

A meaningful share of participants with explicit criteria cite disease modification as the threshold requirement, and a strong majority will use the device if it slows progression or reduces symptoms. Trial endpoints, regulatory positioning, and patient-facing communication should lead with trajectory change. Symptomatic-improvement framing under-sells to a population that has already lived through symptomatic-only treatments and found them insufficient.

02

Build a dual-register communication strategy: trajectory and autonomy for patients, burden reduction and durability for caregivers.

Patients are more accepting of the device and respond to disease-modifying potential. Caregivers are more risk-sensitive but place greater weight on 'no replacement needed' and on direct-brain access for burden reduction. HCP discussion guides, patient education materials, and caregiver support content should differ by audience, not by indication.

03

Invest in long-term outcomes, safety, and therapeutic benefit evidence as the primary information assets.

Participants want long-term outcomes data, safety data, and therapeutic benefit evidence when deciding on adoption. Both physician and caregiver/family channels ask for the same evidence at materially similar rates. A coordinated evidence-generation plan that serves both channels with shared assets is the highest-leverage commercial investment.

Success criteria · 12 months

  • Phase 2 readout demonstrates clinically meaningful slowing of disease progression in at least one lead indication
  • Patient and caregiver communication assets segmented by audience, validated against the patient-caregiver divergence framework
  • Long-term safety and durability evidence package available before launch across the indication basket

Risk register

Disease-modification endpoint risk in pivotal trialsHIGH
Caregiver risk-sensitivity in pediatric indicationsHIGH
Surgical infrastructure access in community settingsMED
Variation in conditional-acceptance thresholds across indicationsMED
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